What's included
Reduction in
manual workflow load
What's included
Let’s face it – Is the Oracle implementation ever completely done?
The reality is that ERP solutions need to constantly adapt to an environment that constantly changes. Whether this is an external response to customer or market factors like international expansion or an internal response to business process optimisation, your Oracle ERP needs to be able to support these changes.
Challenges
Common Managed Service Challenges…
Many companies struggle to realise the full potential of their Oracle system post implementation:
The implementation partner does not have a dedicated Manages Service division and finds it difficult to commit to support SLAs
Client teams struggle to get up to speed on continuous enhancements released by Oracle
Overwhelmed with Oracle patches and updates and worried about the potential for major business disruptions by bugs not caught during testing
Keeping staff motivated as they execute endless manual test scripts
Constantly pulling resources off projects to deal with support emergencies
Difficulty innovating or quickly launching new capabilities
Oracle ERP
Our Approach to Managed Service
Having worked closely with Oracle Client teams we understand the challenges of managing Oracle as a BAU (Business as Usual)
Strategic Advice
Strategy doesn’t end after implementation.
As a platform, Oracle is like a Thoroughbred race horse but without strategy, experience and know-how it is unlikely to yield the results you crave.
As part of our Managed Service offering we help client teams find better ways to use Oracle, be it Cloud applications or e-Business suite.
We help your team understand their options when considering the adoption of new features and functionality and above all that these changes will yield business benefit for the company.
Enhancements
When is comes to maintaining an ERP system, One thing is for sure – change is certain!
Organisations are continually adapting to market changes and customer demand and technology enhancements are cycliclical, especially in the Oracle ecosystem with the release of quarterly updates and patches.
As a result business process owners often request enhancements to respond to these changes.
Our Managed Service team are on hand to help with these enhancements. It starts with our functional experts who know Oracle E-Business suite and Oracle Cloud applications intimately.
As an Oracle Partner, we are privileged to get early access to new system enhancements – we know what the Oracle roadmap looks like for each process area. This allows us to advise your team on the best way to handle an enhancement. Depending on the complexity you can also dip into the knowledge bank of our technical team for everything relating to deep infrastructure, database or application related queries.
If you don’t have these skills in-house, our Managed Service team can act as an extension of your Oracle BAU team and get the job done.
New Projects
New projects are inevitable for any Oracle support team!
Perhaps you need to implement a new module, or maybe your team has decided to adopt technology like Robotic Process Automation.
As part of our Managed Service offering, we will help scope out this new project and provide a delivery approach and plan. We will ensure that the entire team are clear on the overall project objectives and that everyone buys into the deliverables and timing relating to the project.
Just like a mini implementation, projects like this should start with a Strategy, include leadership and stake-holder buy in and include a launch readiness step.
Expert Support
As part of our Managed Service offering our team of experts are there just waiting to guide you.
The bottom line is that we focus on what we’re good at – E-Business suite and Oracle Cloud applications – leaving you to focus on your core business.
Our entire team is focussed on staying on top of the latest changes in the Oracle ecosystem so you don’t have to.
Being an Oracle partner means we get early access to new initiative being released by Oracle and also gets us unique access to the Oracle development and support teams.
With a Managed Service contract, you can dip into our technical knowledge bank or get advise on strategy and business processes from our functional team. Or it may be the case that you just want us to take care of business and deliver the project. The key to our Managed service programme is flexibility. You really can have your cake and eat it too!
Teams choose us for reliable delivery
Why WINFO
Why Choose Winfo as your Oracle Managed Service Partner
1.
Provides strategic advice on new initiatives and offer a best practice approach based on practical project experience across verticals
2.
Leverages a global team of Business Subject matter experts and technical Oracle experts that can provide support around the clock via our 24x7 service desk
3.
As an Oracle Partner, can provide unique insights into Oracle’s development roadmap and can help escalate any issues that needs access to Oracle’s product team
4.
Helps customers stay current on latest Oracle development and proactively recommends new features and functions that will help your business get the most out of your Oracle investment
5.
Ultra flexible Managed Service plans allow you to shrink and expand your support requirements depending on your internal resourcing and any internal projects you may be working on
6.
Provides Skilled Resources in New Technologies to help fill any gaps in your team’s expertise
7.
Significantly reduces the overall cost of ownership of your Oracle system
8.
Engages in proactive maintenance to identify any issues before they have the potential to cause a costly outage of service
9.
Provides on-going health checks to measure performance against KPIs and identify areas for improvement
ORACLE EXPERIENCE
Expertise for Every Oracle Journey
From implementation and transformation to ongoing optimisation, we bring the expertise to make your Oracle investment work harder.