ERP Implementation during Pandemic
Successful ERP Implementation during Pandemic

The COVID-19 pandemic caught our working systems flat-footed. No one was prepared for this large-scale shift in the work culture. Working from home was an open option whenever required. But at this unprecedented scale, it is something that no one could anticipate. When the world went home, working remotely, every organization’s leadership had a question in mind – Can we implement the large projects across different geographies, time zones? Can it be done remotely? Can we deliver up to the client’s expectations? Will the “GO/NO-GO” call end up with a successful execution/deployment?

Onsite/Offshore/Near-shore delivery models have been successful for three decades. Tasks, software development, deployments/implementations that need minimum involvement from the client-side have always been preferred for an onsite-offshore delivery model. While cost-saving was one primary factor, faster GTM strategy and smoother deployments across geographies were other significant factors for this model’s success. While most offshore development centers maintained the same decorum as their onsite counterpart, sound policies, procedures, and standards made the delivery more robust, secure, and successful. Emotional bonding between co-workers and in-person meetings to guide the workforce and channelize their energies in the right direction played a vital role in this model’s success.

Winfo Solutions, since its inception, has been a trusted Oracle implementation partner for all its clients. Last few years, we have made tremendous progress and were growing rapidly. The year 2020 is a fantastic year for us at Winfo Solutions. With exciting projects in the pipeline, young and enthusiastic teams, and ever-ready clients, we positioned ourselves in the market very well. Our investments in laying a solid foundation for our workforce were giving us the results when the pandemic struck.

It became mandatory to work on robust implementations of more flexible and less complex alternatives. The trust clients had placed on us was paramount to us. A quick turnaround with remote working policies and procedures across the organization was prioritized. More video calls and informal catch-ups replaced in-person meetings in our office worldwide. Our futuristic vision and quick adaptability to change brought in massive outcomes. The results that came up were overwhelming. People worked rhythmically very soon, and improved efficiency was evident, and we could provide a better experience for the customers. Delivering large-scale projects in remote working scenarios was made possible. We successfully implemented two huge cloud implementation projects remotely.

Focus on our employees’ needs

We started with sorting the requirements of our employees for remote working. We were sorting out basic infrastructure, including laptops, internet connection, and furniture for working from home. Multiple video calls and group conversations took place to implement the new methodology for retaining productivity in the absence of an office atmosphere. Addressing our employees’ needs and figuring out what could be done to meet their requirements was prioritized. Conducting remote sessions to train our employees on the new implementation methodology was initially challenging, but things became smoother with good collaboration and efforts. With proper investment in people and processes, we succeeded in reaching our client’s expectations.

Focus on client requirements

When we started working on the transformation, the most important thing on our minds was qualitative and quantitative delivery for our different clients with everyone in different geographies. During the transition, it was less about how we make financials better and more about how we can provide a better customer experience and become a more data-driven organization.

We focused on

  • Delivery
  • Scalability
  • Functionality
  • Flexibility
  • Product innovation
  • Higher security

Many projects were in the pipeline by the time pandemic hit. We did not want to lose them just for the pandemic. Which reminded us of the words of the Greek philosopher Hercules, ‘Change is the only constant’. So we started adapting to the change without compromising on the performance using all the inputs available with better collaboration. Winfo solutions built itself for delivering on the promise of the end-to-end process, visibility, cost-effective implementations, and timely delivery. Thus providing a breadth of functionality focused on the set of capabilities and demands, meeting our customers/clients’ needs even during the COVID-19 pandemic.

Information management

Information management (collection and storage of data) helped increase the team’s work efficiency. Keeping the required information available when the team needed it proved beneficial while working from home. Seamlessly centralizing and managing the information & data was just the beginning. Keeping up with the security demands, we embraced the required features and functionality for better information flow in the remote working system, thus improving business insights, enhancing collaboration, and higher efficiency at its essence. Working on building out a very robust implementation network was a challenging task but was achieved. This implementation network was helpful in better business process assessment and analysis, even with remote sessions. The new implementation methodology was a potential fit for the organization providing more flexible and less complex alternatives during the transformation or the transition in times of the Covid-19 pandemic.

Other challenges

The projects, especially on this large scale during the pandemic, used modern technology to improve the business and productivity, and efficiency of the organization. Though initially, it seemed a Herculean task requiring a tremendous amount of energy and strength, everyone became part of this digital evolution over some time. Many new companies exploded the marketplace, promising businesses to operate better and efficiently at much lower costs. And the marketplace became a catch-all for all these companies. Catching up with the changes and not compromising on the company’s qualitative and quantitative criteria, Winfo solutions cost-effectively improved its level of innovation, thus setting a trajectory of its own in the marketplace amongst different companies with different sizes across different geographies.

Key takeaway

In essence, with organizational changes and good collaboration, we could make our employees’ jobs easier, meeting the business requirements with utmost customer satisfaction.

Hari Sethalapathy