Overview
TFI International Inc is a North American leader in transportation and logistics, operating across the US, Canada and Mexico. It provides transportation and logistics services including package and courier, truckload, less-than-truckload, freight forwarding, transportation management and brokerage services.
Problem
Long-term invoices and specific customer invoices needed to be excluded from the due date calculation, even though they would normally fall under the current invoices category. With no real-time collector monitoring delinquent customer information, all calculations and communications had to be fully automated.
- Long-term and specific customer invoices had to be excluded from due date calculation
- No real-time collector monitoring delinquent customer information
- All calculations and communications had to run automatically
The main business requirement was to gain visibility and control over overdue invoices by reaching out to customers via email. The process needed to automatically send dunning notices based on the age of the overdue invoice, serving as soft, medium and final dunning letters. The business also required monthly customer statements for one of its business units, with the company logo on both.
Approach
TFI engaged Winfo Solutions to implement Dunning Letters and Customer Statements tailored to their requirements. The project, which began in January 2024, addressed custom needs including personalised dunning letters, statement cycles, a new collector and profile class, and linking these to all customer accounts.
- Personalised soft, medium and final dunning letters
- Statement cycles for monthly customer statements
- A new collector and profile class linked to all customer accounts
- Automated dunning notices triggered by invoice age
- A single statement template with embedded logic to render the correct company logo
New dunning plans were configured with specific content developed for the soft, medium and final versions. A single template was used to generate different company logos for TFI on the customer statements, which required specific logic to be embedded in the template to meet the requirement.
Outcome
Winfo successfully implemented dunning letters and customer statements, helping TFI streamline their AR process through meticulous planning, proactive communication and effective client engagement throughout the project.
The team’s efficiency led to the project being completed one week ahead of the planned GO LIVE date.
Before vs After
The Difference Automation Makes
Manual Process
- No visibility over overdue invoices
- Manual collector monitoring required
- No automated customer statements
- Ad hoc customer communication
Automated Workflow
- Automated dunning notices by invoice age
- Soft, medium and final notice levels
- Monthly customer statements with correct branding
- Delivered a week early